Tier 1
Outstanding Insurance
Focused on collecting money from insurance companies
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Work to receive all outstanding insurance claims
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Submit all claims. This includes writing narratives, sending attachments and images, etc.
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Post payments both from checks and EFTs
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Appeal denied claims and follow through to closure
PLUS: 2-hours of best-practice training for the full office on:
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Writing Chart Notes
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Gathering Needed Evidence
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Treatment Planning
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Proper Perio Charting
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Insurance Specific Guidelines
Tier 2
Accounts Receivable
Focused on collecting money from insurance companies + patients
Includes everything in Tier 1, plus:
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Sending texts, emails, phone calls to collect
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Mailing statements as needed to patients
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Marking patient balances to be sent to collections
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Dedicated account manager to answer any questions related to treatment planning, collections, etc.
PLUS: 8-hours of in-depth training for the full office on the entire RCM workflow
